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Terms and Conditions

Terms and Conditions

1. Agreement

Together with the relevant booking form (including any online booking) this document comprises the
terms and conditions in relation to the training provided by TWI Ltd.

These terms constitute the whole agreement between you and TWI Ltd in relation to the training you
register for, except where you and TWI Ltd have otherwise specifically agreed in writing. All other terms
and conditions, express or implied by statute or otherwise, are excluded to the fullest extent permitted by
law, and supersede all prior agreements and understandings.

2. Application & Fees

You must complete the appropriate booking form and submit this form together with full payment and/or Company Order. Payment maybe made by cheque, or contact Customer Service to pay via credit card (Mastercard, Visa, Eurocard, American Express), debit card, banker’s draft and bank transfer.

Bookings received without full payment/order number will be treated as provisional which does not
guarantee a place. Provisional bookings shall expire within 10 working days of bookings being made
if full payment has not been received (please note no reminders will be issued by TWI).

Upon receipt of full payment relevant course material on a memory stick will be sent.

In the event of non-payment by your sponsor you accept responsibility for any training or examination

Both UK and overseas students are required to pay VAT on all training and examinations in the UK. VAT
is charged at the current rate.

3. Cancellation

In the event of cancellation by you, the event fee and the accommodation fee (if applicable) will be
returned less a cancellation charge of 20%.

If less than 14 days notice is given by you TWI Ltd reserves the right to retain the whole fee.

TWI Ltd reserves the right to alter the advertised schedule of training and examinations, which may include cancellation of an event. Where TWI cancels an event, individuals with confirmed bookings will be offered alternative dates. If none can be provided then a full refund will be given.

TWI Ltd reserves the right to alter or amend the advertised content of any training or examination without
notice in order to continuously provide a high quality service or due to circumstances beyond our control.

TWI Ltd will not be liable for any losses or expenses, including consequential, arising from any such alterations or amendments to the programme content and schedule including cancellation.

4. Awarding Bodies

You have read and understood the documentation issued by the scheme management that is relevant to
the examination for which you are applying and declare that you satisfy those criteria covering vision,
training and experience and also understand that you may be required to supply documentary evidence
of this to be eligible for certification. You agree to abide by the requirements for certification as relevant to
the examination for which you are applying; any fraudulent claim may result in the retraction of any certificate issued.
TWI Ltd will endeavour to provide all reasonable assistance should you suffer from any disability or have
any special needs. However, you must notify TWI Ltd in advance of the training or examination date of any such disabilities and/or special needs on the booking form.

Any appeals made by you to TWI Ltd shall be received within 6 months of the training or exam date; any re-assessment shall incur an administration fee.

Any appeals made by you to the awarding body with regard to the external examination or verification are
outside the scope of these terms and are a matter for you and the awarding body. You may become liable
for fees and other costs as a result of making any such appeals.

5. Complaints

Please be advised that TWI’s Training and Examination Services Customer Complaints Policy can be found at http://www.twitraining.com/home/customer-complaints-policy.pdf. In addition, copies are posted on TWI Training and Examination Services Student Noticeboards and are available from your local TWI Administration Department.

Please note, as stipulated in the Customer Complaints Policy, complaints should be received by TWI within 7 days of the training or examination date.

6. Acceptable use of Facilities

In placing your booking you agree to abide by TWI Ltd’s rules relating to TWI Ltd facilities. This includes,
but is not limited to the following

  • None of TWI Ltd’s facilities may be used to locate, display or transmit any material which is illegal or offensive
  • No software may be downloaded or installed on any of TWI Ltd’s computing equipment unless under the explicit direction of the TWI Ltd trainer
  • No data may be imported which has not been checked for viruses and which is not under the explicit direction of the TWI Ltd trainer
I agree to read the Health & Safety and Security information provided by TWI and to abide by the
guidance given.

7. Warranties and Liability

TWI Ltd warrants that the event will be provided using reasonable care and skill and, as far as reasonably
possible, in accordance with the Registration Form and other published literature.

Except in respect of death or personal injury caused by TWI Ltd.’s negligence, or as expressly provided in these
terms, TWI Ltd shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms, for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of TWI Ltd, its servants or agents or otherwise) which arise out of or in connection with the provision of the event or its attendance by you, and the entire liability of TWI Ltd under or in connection with the event
shall not exceed the amount of the course fees, except as expressly provided in these terms.

TWI Ltd shall not be liable to you or be deemed to be in breach of the terms by reason of any delay in performing, or any failure to perform, any of TWI Ltd.’s obligations in relation to the event, if the delay or failure was due to any cause beyond TWI Ltd.’s reasonable control.

You shall be deemed to have satisfied yourself that the event accords with your requirements. TWI Ltd warrants that the event is structured for and contains the appropriate information to achieve the specific standards or qualifications as are specifically described in relation to the event but the TWI Ltd does not warrant that such standards or qualifications will be achieved by you.

8. Copyright and Intellectual Property

Copyright on all training materials and methodology remains with TWI Ltd, except where copyright exists with a third party supplier. You agree that you will not copy or resell any training material or methodology that you may be given by TWI Ltd during your training or examination.

9. Exclusion

TWI Ltd reserves the right to refuse access to its facilities and premises where there is reason to believe
that a delegate is in breach of these conditions or where a delegate uses threatening, bullying, harassing
or disruptive behaviour. TWI Ltd will not be liable for any losses or expenses, including course fees and consequential damage, arising from any such exclusion.

10. Data Protection

You understand that TWI Ltd and its associated trading companies (and companies, organisations, or agents processing data on its behalf) will hold and use personal data supplied by you for administration purposes. These purposes have been notified under the Data Protection Act 1998. The data may also be used to send separate unsolicited mailings containing details of events, new services, products, etc.

You have the right to ask TWI Ltd not to send such mailings. If you do not wish to receive this information
from TWI Ltd, please update your Privacy settings via the link in My Account. You have the right of access to personal data that we hold about you, on payment of the access fee not exceeding £10.00. Requests should be addressed to The Data Controller, TWI Ltd, Granta Park, Great Abington, Cambridge, CB21 6AL.

You understand that occasionally images of training and examinations are taken by TWI Ltd for publicity and other purposes and that permission for your inclusion in such material is implied unless you make it
known to Customer Services at registration that you do not wish to feature.

11. Applicable Law

These terms shall be governed by and construed in accordance with the laws of England and each party
irrevocably submits to the exclusive jurisdiction of the courts of England.