If you cannot find the information you are looking for, please contact us.
I haven't received my login details - what should I do?
Your login details are usually emailed to you within 2-3 hours of signing up. If you haven't received the email, please check your Junk or Spam folder. To ensure this does not happen, add firstname.lastname@example.org to your 'safe senders' list.
How do I view the eLearning course on my tablet?
TWI Virtual Academy eLearning modules are created in HTML5, so can be viewed on all mobile devices using your web browser of choice.
The eLearning courses I bought have now expired - can I still see my training record?
All your training records will always be accessible, even when your eLearning course has expired.
Do I need speakers or headphones for my online training?
Yes, as some videos, animations and interactions in the eLearning courses will have sound and/or narration.
How long do I have to complete my online training?
When you have purchased an eLearning course, you can access it for 60 days after the date of purchase. After this time, the course will be removed from your learning plan. You will still be able to access your training records.
I have a slow internet connection – will this affect my online learning experience?
A slow internet connection may affect your eLearning experience and may result in long load times, missing media, or your personal training records not being saved or updated properly. Please check the specific product page for minimum recommended connection speeds.
Can I download an eLearning course and access it offline?
All our eLearning courses are designed to be accessed online, through the TWI Virtual Academy. You should not download or print any of the online courses or course material.